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RMA Form Instructions
Use the RMA
form to request a Return Merchandise Authorization (RMA) number before
returning material to PC Glitches.
When returning equipment to PC Glitches please observe the following
instructions:
When
Returning Damaged Equipment:
·
Request an RMA Number
·
Review Your Warranty
·
Package Your Equipment
·
Label & Ship Your Equipment
When
Returning Equipment for Restocking
·
Request an RMA Number
·
Review
Your Original Shipment Date - items can only be returned for restocking
within 7 days from the date of delivery.
·
Package Your Equipment
·
Label & Ship Your Equipment
1.
Request an RMA Number
You must obtain an RMA number before returning material
to PC Glitches. This is done by completing the online RMA form.
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·
Serial
number of the product in question (if applicable).
·
Part
number of product in question.
·
Name
of a contact at your company
·
Detailed
description of the problem with the equipment
·
Date
of delivery
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PC
Glitches will notify you of your RMA #, when you submit your RMA
form.
All RMA
#'s are valid for 7 days from the issue date.
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2.
Review Your Warranty
Please note the length of the warranty of the returning
item(s). With the exception of our custom built computers, PC Glitches
will only provide warranty services for DOA (Dead on Arrival) products only
for 7 days from receipt of your product.
Also note that many Original Equipment Manufacturers
(OEM) warrant their products for many years. If PC Glitches warranty has
expired, please check with the OEM for warranty and repairs.
3.
Packaging Your Equipment
After receiving your RMA number, use the following steps
to prepare your package for shipment:
·
Use
a box large enough to allow for adequate cushioning material on all sides of
the equipment.
·
To
properly cushion the contents of your package, wrap each item separately. Use
proper electrostatic discharge (ESD) precautions.
·
Include
in your shipment a description of the problem and a point of contact at your
company.
·
For
returns please include all items that originally shipped with your
product. For repairs do not include
any accessory pieces such as mounting brackets, power cords or software.
·
Firmly
tape the lid of the box with packaging tape.
4.
Labeling Your Package
When shipping a package, include your RMA number on the
label. Send the package to the appropriate address, which will be provided in
your RMA.
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Note:
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All RMA #'s are valid for 7 days from the issue date.
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Failure to follow these instructions may result in your shipment
being refused or your RMA not being processed.
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Items can only be returned for restocking within 7 days from the
date of receipt.
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There is a limited warranty on "repaired" items of 90
days from the Date of Repair (DOR) or your original warranty, whichever is
longer.
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