Privacy Policy  Return Policy  Shipping Policy  Security Policy  Payments  Cancellation

Refunds  Sales Tax  Backorders  Disclaimers and Limitation of Liability

      WELCOME TO OUR ONLINE STORE. PC Glitches is a manufacturer of complete computer systems since 2000. We have established the reputation in the market based on reliability, power, and value.  PC Glitches is specialized in building custom configured systems to meet your budget and needs. Whether you are a first time buyer or an experienced computer user, we can assure you that everything is geared to making the complex process of purchasing a computer easier and simpler for you, our valued customer.  For individuals, students, and small business owners, we are striving to provide consistent quality control, before and after services, at hard to beat prices.  Thank you for giving us a chance to serve you. We are looking forward to expanding and growing stronger with you in the future!

PRIVACY POLICY
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     Because we value our customers and respect their privacy, all personal information provided for order processing is used only to ensure a wonderful e-commerce experience for you.  Your information is intended solely for use by our customer service department in their pursuit of achieving the highest level of customer satisfaction possible.

     We promise NEVER to sell any list containing customer information of any sort.

RETURN POLICY
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Unwanted Items – All items are covered by a 7-day return period.  Any items returned other then DOA (Dead on Arrival) will be subject to a 15% restocking fee and shipping is non-refundable.

General RMA Procedures – If for any reason your product arrives and it is DOA (Dead on Arrival) PC Glitches reserves the right to replace or refund the purchase price of the item less shipping.  No items will be accepted without first receiving a RMA number by contacting support@pcglitches.com with your order number, date of purchase, and description of problem.  All items must be received in original packaging with all accessories included.  All DOA items must be returned within 7 days of receipt.  If the item returned is not DOA, the customer may agree to either provide funds for return shipping or receive a refund of the purchase price less shipping and a 15% restocking fee.  If you choose to return your product to the manufacturer and need assistance, please feel free to contact us and we will be more then happy to help you.

Custom Built Computers - PC Glitches custom-built systems carry one-year parts and labor warranty from the receiving date of invoice.  Custom built computers may be returned for DOA (Dead on Arrival) reasons only.  All of ours systems are fully tested before shipping.  If for any reason your computer will not turn on once received, PC Glitches reserves the right to either fix or refund the entire purchase price excluding shipping.  No items will be accepted if a RMA number has not been issued.  PC Glitches is not responsible for your data – Please back up any data before returning your items.

Processors – PC Glitches only sells retail boxed processors.  Although these items are covered under the 7-day return policy, for faster services, it is highly recommended returning the product to the manufacturer for replacement.  You may often have a replacement processor in 2-3 days.

Motherboards and Power Supplies – Due to their sensitive nature, all motherboards and power supplies must be returned to the manufacturer.  This supersedes any information provided above with the exception of our custom built computers.

Memory – Most memory items have a lifetime warranty (please check item description to confirm).  If your memory is DOA (Dead on Arrival) please follow the general RMA procedures.   For help with extended warranty services, please feel free to contact us at support@pcglitches.com

Software – Software is not returnable under any circumstances.  OEM software must be purchased with qualifying hardware (hard drive, floppy, memory for example).

All Others – Please refer to the general RMA procedures.

Shipping information will be provided with your RMA number.

REQUIRED steps for all returns:
1. Contact support@pcglitches.com for a RMA Number
2. Box and return your product with a copy of the invoice or receipt with your name and shipping address. Please print the RMA number in 2 different places on the packaging for faster service.
3. Customer is fully responsible to ship back the product with Delivery confirmation for the warranty. Insurance is not required but highly recommended.

SHIPPING POLICY
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      All credit card orders placed before 2:00 PM Central Standard Time on products in stock, on any business day, will be shipped that same day by UPS, subject to credit approval.  If your shipping and billing address are different, please make this clear; otherwise shipping may be delayed because of verification requirements.  We encourage our customers to use the same billing address for shipping as it speeds up the shipping process.  

     NOTE:  
     PC Glitches only ships to the United States and APO addresses.

     UPS will not deliver to a P.O. Box or APO address.  If you require your product to go to one of these you will receive it via the United States Postal Service.

Refused Shipments:
     The quickest way for us to be able to handle a return for you is for you to accept delivery and then contact us about sending the item back. When you follow this procedure we can credit your account in just a few days. If you refuse shipment the product goes back to the delivery company and might not get back to us for 2 or 3 weeks. We cannot process your return until we receive the product.

     If you refuse shipment, your shipping will still not be refunded, it will only delay your credit for your purchase. On all shipments to customers, we incur shipping and handling costs. Of course, if the shipment is a result of a pcglitches.com error, we will issue a credit for all shipping and handling fees, and the product once it is returned to PC Glitches. If through no fault of PC Glitches the shipment is refused, we will charge your account these outbound shipping and handling fees to recover the expenses we incurred. We also reserve the right to impose a 15% restocking fee.

SECURITY POLICY
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     Our Security Policy guarantees that your personal information is safe and secure.  Every credit card purchase you make at our site is backed by this guarantee.

Explanation of Security Features                            

     We use Secure Socket Layer (SSL), which is an industry standard and one of the best security encryption protocols available today for secure e-commerce transactions.  It encrypts all of your personal information, including credit card numbers, name and address, so that they cannot be read as the information travels over the Internet.  At PC Glitches, we stay informed of developments on the Internet and on Internet security so that we can ensure that our security software is always the latest and most up to date. 

     [Note:  An additional "security" feature is that we will ship only to the address that your bank has on file for the credit card you are using.  This means that if someone other than you tries to use your credit card number, they will not be able to order and receive those goods.  If for any reason you want an item to be shipped to some address other than your credit card address, a customer representative will contact you by telephone as a final check before the item is shipped.]

     All of your personal information is used only to ensure the smooth processing of orders that you have placed.  Our staff uses this information mainly for contacting customers in our ongoing business to ensure good customer service.

     Passwords offer additional protection.  Once you have an account and a password, purchasing products and checking the status of your order becomes even simpler--as simple as typing in your email address and password.  The use of your password ensures that only you can order products under your name.

PAYMENTS
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   We currently accept American Express, MasterCard, Visa and Discover.   There will be no surcharge for the use of credit cards, and your card is not billed until the day the product is ready to be shipped.   Please make sure that your shipping address and phone number are included in your order.   WE DO NOT SHIP COD (Cash On Delivery).

CANCELLATION
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    If you wish to cancel an order before it is shipped, there is no charge involved.   If you need to cancel an order that has already shipped, you will need to notify us of your intent to cancel and we will only charge you for the shipping charge of the order.  If delivery is attempted, you will need to refuse the parcel; once it is received back into our shipping department and processed we will make the shipping adjustment to the order.  The difference will be credited to your account upon receipt of the refused product.

REFUND
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REFUND policy: shipping and handling fees are non-refundable and 15% restocking fee is applied to ALL refunds. In general, the credit or refund MUST be requested within 7 days from the receipt date.  No item will be accepted without first requesting a RMA number.

**Refund:
1. Please return the items in original package with a copy of receipt/invoice.
2. A note describes the situation and requests for refund. We will credit to your account immediately when we receive the items. 
3. Mark "Attention: RMA #" on outside of the package.  A RMA number must accompany all returns.

SALES TAX
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      Applicable sales tax will be charged on all orders to be delivered within the state of Tennessee.

BACKORDER POLICY 

      The product you have ordered is currently unavailable at any of our warehouse locations. This item may not have been available either when you ordered it originally or another customer's order placed ahead of yours may have depleted the available inventory. We apologize for this inconvenience.

     Many backordered items are restocked within 4 - 12 days. With that in mind, we will keep your order open and do our best to ship the item you ordered. If you would like to cancel your order, please send us an email at support@pcglitches.com or call (931) 431-9091.

     We regret that we are unable to provide estimated time of arrival (ETA dates) for any backordered products either via our web site, e-mail or telephone.

DISCLAIMER AND LIMITATION OF LIABILITY

     Due to the fast pace of the computer and consumer products industries, all prices are subject to change without notice. We make every effort to provide you the most accurate, up-to-the-minute information. Despite our best efforts, a small number of the items on our web site may be mispriced.

     In the event a product is listed at an incorrect price due to typographical, photographic, or technical error or error in pricing information received from our suppliers, PC Glitches shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.

     If an item's correct price is lower than our stated price, we will charge the lower amount and ship you the item.

     If an item's correct price is higher than our stated price, we will cancel your order and notify you of the price error and order cancellation. You will, of course, have an opportunity to purchase the item at the correct price, if you so wish.

     While we make every attempt to verify prices before charging your credit card, PC Glitches shall have the right to refuse or cancel any orders placed on mispriced product whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, PC Glitches shall immediately issue a credit to your credit card account in the amount of the incorrect price.

     All orders placed must obtain pre-approval with an acceptable method of payment, as established by our credit department. We may require additional verifications or information before accepting any order.

     Given the popularity of some products, PC Glitches may restrict the number of such items that you may purchase.  We will let you know whether we can accommodate your request. This information is subject to change.

THIS SITE, INCLUDING ANY CONTENT OR INFORMATION CONTAINED WITHIN IT OR ANY SITE-RELATED SERVICE, OR ANY PRODUCT OR SERVICE LICENSED OR PURCHASED THROUGH THE SITE, IS PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE OR NONINFRINGEMENT OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OTHER THAN THOSE WARRANTIES WHICH ARE IMPLIED BY AND INCAPABLE OF EXCLUSION, RESTRICTION OR MODIFICATION UNDER THE LAWS APPLICABLE TO THIS AGREEMENT. YOU ACKNOWLEDGE THAT ANY WARRANTY THAT IS PROVIDED IN CONNECTION WITH ANY OF THE PRODUCTS OR SERVICES DESCRIBED HEREIN IS PROVIDED SOLELY BY THE OWNER, ADVERTISER, MANUFACTURER OR SUPPLIER OF THAT PRODUCT AND/OR SERVICE, AND NOT BY PC GLITCHES. PC GLITCHES DOES NOT WARRANT THAT YOUR ACCESS TO THE SITE AND/OR RELATED SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS SITE OR THE SERVER THAT MAKES IT AVAILABLE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. OTACOM DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF ANY PRODUCT PURCHASED IN TERMS OF ITS COMPATIBILITY, CORRECTNESS, ACCURACY, RELIABILITY OR OTHERWISE. YOU ASSUME TOTAL RESPONSIBILITY AND RISK FOR YOUR USE OF THIS SITE AND SITE-RELATED SERVICES.

YOU AGREE THAT, EXCEPT AS PROVIDED UNDER THE PC GLITCHES RETURN POLICY, PC GLITCHES AND ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SPONSORS, CONSULTANTS OR OTHER REPRESENTATIVES (SERVICE PROVIDERS SHALL NOT BE RESPONSIBLE OR LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE OR OTHER DAMAGES (INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, LOSS OR CORRUPTION OF DATA, LOSS OF GOODWILL. WORK STOPPAGE, COMPUTER FAILURE OR MALFUNCTION, OR INTERRUPTION OF BUSINESS) UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER THEORY ARISING OUT OF OR RELATING IN ANY WAY TO THE SITE, SITE-RELATED SERVICES, OR ANY PRODUCTS OR SERVICES OFFERED, SOLD OR DISPLAYED ON OTACOM SITE.

IF THE FOREGOING LIMITATION IS HELD TO BE UNENFORCEABLE, THE MAXIMUM LIABILITY OF PC GLITCHES AND ITS SERVICE PROVIDERS TO YOU SHALL NOT EXCEED THE AMOUNT OF FEES PAID BY YOU FOR THE PRODUCTS OR SERVICES YOU HAVE ORDERED THROUGH THE SITE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR CERTAIN DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU TO THE EXTENT SUCH JURISDICTION. LAW IS APPLICABLE TO THIS AGREEMENT.

     Thank you for your cooperation. We look forward to serve you.

     PC Glitches is not responsible for any typographical errors. The systems come with one-year parts and labor warranty. The customers will be responsible to ship the warranty products to a PC Glitches facility for repair or replacement and PC Glitches is responsible for the way ship back to you. Shipping and handling fees are NON-REFUNDABLE. 15% restocking fees may apply to ALL returns.