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How do I request a RMA number?
What shipping providers do you use?
Can I stop by your store and pick up my item?
When will my order ship?
What if the item I received was defective?
What if I no longer want the item I ordered?
Does PC Glitches sell or release my personal information?
What is your privacy policy?
Is my credit card information safe?
Q: How do I request a RMA number?
A:
To request a RMA number please fill out our online RMA form.
Q: What shipping providers do you use?
A:
For most orders to the United States we use UPS. For shipping to P.O. Boxes and APO addresses we will use USPS. Please be advised that using USPS may delay your order.
Q: Can I stop by your store and pick up my item?
A:
In some cases YES. Some items listed on our website will ship straight from our distributors. If you are wanting to pick up an item locally, please call to verify price and availabilty. Store items may be a little higher to offset the costs of shipping and handling.
Q: When will my order ship?
A:
Most orders placed before 2:00pm EST will ship the same day. If the item you requested is backordered, it will normally ship out 2-10 days from the time you placed your order.
Q: What if the item I received was defective?
A:
If an item you ordered is defective simply request an RMA number within 7 days of receipt and we will ship out a replace item. If a replacement item is not available, pcglitches.com will either upgrade your item at no additional cost or issue a full refund minus shipping.
Q: What if I no longer want the item I ordered?
A:
Items that have already been shipped - If your pcglitches.com order has already been shipped you can return your item by requesting an RMA number within 7 days of the receipt date. A full refund will be issued less shipping.
Items that have not yet shipped - If your pcglitches.com order hasn't shipped yet, you will be issued a full refund.
Q: Does PC Glitches sell or release my personal information?
A:
Because we value our customers and respect their privacy, all personal information provided for order processing is used only to ensure a wonderful e-commerce experience for you. Your information is intended solely for use by our customer service department in their pursuit of achieving the highest level of customer satisfaction possible. We promise NEVER to sell any list containing customer information of any sort.
Q: What is your privacy policy?
A:
At PC Glitches any information that you provide to use will be confidential. We will not rent or sell your name, address, email address, credit card information or personal information to any third party.
Q: Is my credit card information safe?
A:
We use Secure Socket Layer (SSL), which is an industry standard and one of the best security encryption protocols available today for secure e-commerce transactions. It encrypts all of your personal information, including credit card numbers, name and address, so that they cannot be read as the information travels over the Internet. At PC Glitches, we stay informed of developments on the Internet and on Internet security so that we can ensure that our security software is always the latest and most up to date.
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